Introduction

At Kuruvattoor Service Co-operative Bank Ltd, we strive to provide our customers with the best possible banking services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are handled. By using our services, you agree to the terms of this policy.

1. General Policy

Kuruvattoor Service Co-operative Bank Ltd aims to ensure customer satisfaction with our services. We understand that there may be situations where a refund or cancellation is necessary. This policy applies to all banking services provided by us.

2. Refund Policy

• Eligibility for Refunds

  1. Refunds are generally applicable for fees or charges that were processed incorrectly or for services not rendered as agreed.
  2. Refund requests must be submitted within 30 days of the transaction date.

• Process for Requesting a Refund

  1. To request a refund, please contact our customer service department at Ph: 0495 2810262, Email: kuruvattoorscb@gmail.com.
  2. Provide details of the transaction, including the transaction date, amount, and reason for the refund request.
  3. Refund requests will be reviewed and processed within 10 business days.

• Refund Method

  1. Approved refunds will be credited back to the original payment method used for the transaction.

Cancellation Policy

• Cancellation of Services

  1. Services provided by Kuruvattoor Service Co-operative Bank Ltd can be cancelled if they have not yet been processed or fulfilled.
  2. To cancel a service, please contact our customer service department at Ph: 0495 2810262, Email kuruvattoorscb@gmail.com.

• Process for Cancellation

  1. Provide details of the service to be cancelled, including the service request date and relevant account information.
  2. Cancellation requests will be processed within 5 business days.

• Cancellation Fees

  1. Cancellation of certain services may be subject to a cancellation fee, which will be communicated at the time of the cancellation request.

Contact Information

Contact Information

Kuruvattoor Service Co-operative Bank Ltd. No. D 1973,
HO Kuruvattur,
Kozhikode - 673611 0495 2810262
Email: info@kuruvattoorbank.com.

Changes to This Policy

Kuruvattoor Service Co-operative Bank Ltd reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.